Today I had a very unpleasant experience with a Drinking Outside The Box Groupon and I’m interested to know if anyone has experienced anything similar.
I purchased this Groupon a month ago with the intention of reserving a wine tasting class for the 14th or 21st of January. On January 4th, I attempted to do so via the Drinking Outside The Box website, but was unable to reserve for any dates beyond the 7th. On that day, I wrote to the contact email on the website explaining that I had a Groupon that I wanted to use before it expired on the 23rd, but I wanted to be sure the 7th wasn’t my last chance and the response I got was:
“Hi Lea! We have class every Monday night- so yes- you should be able to make it before the 23rd” (this was on January 5th). Great! So, I went on today to see if the 14th or 21st had become available to reserve and they had not so I wrote a second email and got the following response: “It is not available because it is sold out. Jan 28th is the earliest available. All reservations must be made thru the website.”
… So “my Groupon is useless?” I ask. “Yes” is the response. — Has anything like this ever happened to anyone attempting to book a class through Drinking Outside the Box? I understand that part of the scheme of Groupon is that people who wait too long lose their money, but I feel as though I tried to use my Groupon in a responsible frame of time and was deliberately misled so that I would not be able to participate before the deadline. Hopefully that isn’t the case. Perhaps the website malfunctioned, but in any event, I feel duped and/or shafted.
I know many people have horror stories involving issues with Groupon itself, but has anyone had an issue like this with a vendor regarding a Groupon? What did you do about it?